Shipping POLICY

Welcome to our Shipping Policy page. Here you will find all the information you need about how we process and deliver your orders.

1. Warehouse and Dispatch Times:

• Origin: All our products are shipped from our New York warehouse.
• Processing Time: Orders are processed and dispatched in 7 business days.
• Custom Products: For custom-made items, please allow a production time of two weeks before shipping.

2. Shipping Methods:

• We partner with reputable shipping companies to ensure your order arrives safely and on time. Our trusted logistics partners include:
  • DHL
  • UPS
  • FEDEX
  • USPS

3. Security and Assurance:

• Each shipment is securely handled and includes the shipping company's insurance to provide peace of mind during transit.
• Tracking information will be provided once your order has been dispatched, allowing you to monitor its progress until it reaches your doorstep.

4. Free Shipping:

• We are pleased to offer complimentary shipping on all orders within the United States.
• This ensures that you do not have to worry about additional shipping costs, regardless of your order size or value.

5. International Shipping:

• While our primary focus is on providing exceptional service within the United States, we do offer international shipping. Please note that International shipping fees will be $50.

6. Delivery Times:

• Free Shipping for the US: Delivery times typically range from 7-10 business days after dispatch for domestic orders.
• International Shipping: Delivery times typically range from 7-14 business days after dispatch for these orders.

7. Custom and Duties:

• For international orders, any applicable customs duties and taxes will be the responsibility of the recipient. Please check with your local customs office for more information.

8. Prohibited Shipping Destinations:

Due to regulatory restrictions, Diamond Monster does not ship to the following countries or regions:

• Iran
• Sudan
• Syria
• North Korea
• Cuba
• Crimea

9. Customer Service:

• Our dedicated customer service team is available to assist you with any shipping-related queries. If you have any questions about your order, please contact us at support@diamondmonster.com